Refund Policy

Effective Date: 07/28/2025

        At  AT Woodwork, each piece we craft is custom-built by hand with a focus on detail, quality, and long-lasting value. Because of the made-to-order nature of our work, all sales are final. We do not offer refunds or exchanges on custom items once production has begun.

        That said, your satisfaction and trust matter to us. If your order arrives damaged or significantly different from what was agreed upon in your approved design or rendering, please contact us within 48 hours of delivery. We will review the issue and, if deemed appropriate, provide a solution—this may include repairs, replacements, or partial refunds on a case-by-case basis.

        To qualify for review, you must provide clear photos of the issue, including packaging if the item was damaged during shipment. Any claims made after the 48-hour window may not be eligible for support.

        For larger products—such as tables, cabinetry, or built-ins—we understand that long-term issues may occasionally arise. If you experience structural concerns or craftsmanship-related problems within the first 6 months of ownership, please reach out. While general wear and environmental changes (e.g., humidity, temperature) are not covered, we may offer repair options, guidance, or support based on the situation.

        Please note that natural variations in wood grain, texture, or tone are not considered defects, but rather a hallmark of genuine, handcrafted quality.

        If you have any questions before or after purchase, reach out. We believe in open communication and will always do our best to ensure your experience reflects the quality of our craft.